Job Description
We are currently looking for a motivated Entry-Level Technical Support Associate to join our rapidly growing team in the heart of Seattle, WA. This is an urgent hiring opportunity for individuals who are eager to start a career in technology and are willing to learn.
About the Role:
If you have a passion for helping people and a curiosity about how computers work, we want to hear from you. We provide comprehensive paid training and mentorship. You will work directly with our senior technicians to resolve client issues, ensuring our customers stay productive and connected.
Benefits Include:
- Competitive hourly wage ($20 - $25/hr)
- Full medical, dental, and vision insurance
- Flexible scheduling and paid time off
- Career advancement opportunities
Responsibilities
- Troubleshoot hardware and software issues for clients using remote desktop tools and phone support.
- Communicate technical concepts clearly to non-technical customers in a friendly and professional manner.
- Log all support tickets and interactions accurately into our CRM database.
- Assist in the setup, configuration, and deployment of new workstations and peripherals.
- Collaborate with the IT team to identify trends in technical issues and suggest improvements.
- Stay updated on the latest technology trends and company procedures.
Qualifications
- High school diploma or GED required.
- No prior experience necessary—we value attitude and willingness to learn over technical skills.
- Basic computer literacy (experience with Windows or Mac is a plus).
- Strong customer service skills and a patient demeanor.
- Excellent written and verbal communication abilities.
- Reliable internet connection and a quiet workspace if working remotely.