Job Description
Launch your tech career in Washington DC with our comprehensive paid training program! Capital Tech Solutions is seeking motivated individuals to join our dynamic team as Entry-Level Tech Support Specialists. No prior experience required – we provide everything you need to succeed.
Our 4-week intensive training covers networking fundamentals, troubleshooting techniques, and customer service excellence. Upon completion, you'll immediately transition to a full-time role supporting Fortune 500 clients in the DC metro area. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of the nation's capital.
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and email
- Diagnose and resolve hardware/software issues using company-provided methodologies
- Document support tickets accurately in CRM systems
- Collaborate with senior engineers on complex technical challenges
- Participate in continuous upskilling through monthly tech workshops
- Maintain 95%+ customer satisfaction metrics
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Basic computer literacy (Windows, Office Suite)
- Ability to learn technical concepts quickly
- Customer service mindset and patience
- Reliable transportation to downtown DC office
- Passion for technology and continuous learning