Job Description
Launch your tech career with comprehensive training! TechGrowth Solutions Inc. is seeking motivated individuals for our Entry-Level IT Support Associate program in San Jose. No prior experience required—we provide all necessary training to transform you into a skilled IT professional. Enjoy competitive pay, growth opportunities, and a supportive team environment.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and chat
- Install and configure computer systems, peripherals, and network components
- Document incidents and resolutions using ticketing systems
- Collaborate with senior technicians to resolve complex problems
- Conduct routine system maintenance and updates
- Train end-users on new technologies and best practices
- Maintain inventory of IT assets and supplies
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent verbal and written communication skills
- Ability to work independently and in team settings
- Willingness to learn new technologies through company training
- Customer service mindset with patience and empathy