Job Description
Immediate opportunity for career changers and recent graduates! Join our dynamic team as an Entry-Level Tech Support Specialist where comprehensive training is provided to launch your IT career. No prior technical experience required – we invest in your success through our structured onboarding program. This urgent hiring initiative seeks motivated individuals passionate about technology and customer service. Work with cutting-edge systems while earning competitive benefits and growth opportunities. Apply today to start your journey in one of Austin's fastest-growing tech companies!
Responsibilities
- Provide tier-1 technical support via phone, email, and chat for internal and external clients
- Diagnose hardware/software issues following company protocols and troubleshooting guides
- Document all support cases in ticketing systems with detailed resolution notes
- Collaborate with senior technicians on complex technical escalations
- Contribute to knowledge base articles and process improvements
- Participate in daily team meetings and training sessions
- Maintain inventory and documentation of IT assets
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy (Windows OS, Microsoft Office Suite)
- Ability to learn technical concepts quickly through structured training
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications (provided by company)
- Valid driver's license (for occasional equipment pickups)