Job Description
Launch your tech career with Seattle's leading IT solutions provider! We're hiring motivated Entry-Level Tech Support Specialists with comprehensive paid training and immediate start dates. No prior experience required – we provide everything you need to succeed in this high-demand role.
Join our collaborative team at our downtown Seattle headquarters and help businesses optimize their technology infrastructure. You'll receive hands-on training in network troubleshooting, system administration, and customer service excellence.
Why Choose Us?
- 6-week paid training program covering cloud systems, cybersecurity basics, and helpdesk protocols
- Direct mentorship from senior engineers
- Clear career progression path to senior roles
- Comprehensive benefits package including health insurance and retirement plans
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document technical cases using ticketing systems (Jira Service Desk)
- Collaborate with Tier 2 engineers for complex problem escalation
- Conduct system updates and security patch deployments
- Create user documentation and troubleshooting guides
- Participate in cross-functional IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- No technical experience required – training provided
- Strong customer service orientation with patience and empathy
- Basic computer literacy (Windows/Mac OS, MS Office Suite)
- Ability to learn technical concepts quickly
- Excellent verbal and written communication skills
- Valid driver's license for occasional client site visits
- Must pass background check and drug screening