Job Description
Are you ready to launch a successful career in the dynamic tech industry?
Apex Solutions Group is seeking enthusiastic, self-starting individuals for our Entry Level Technical Support Associate role in Chicago, Illinois. We believe in investing in talent, which is why we offer comprehensive on-the-job training for all new hires. This is a fantastic opportunity for recent graduates or those looking to pivot their career without prior technical experience.
As part of our collaborative team, you will serve as the first point of contact for our clients, resolving technical inquiries and ensuring seamless service delivery. You will gain valuable experience in customer relations, problem-solving, and software systems.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Career Growth: Clear pathways to senior support and management roles.
- Modern Environment: Work in a state-of-the-art facility in the heart of downtown Chicago.
Responsibilities
- Client Communication: Interact with clients via phone, email, and chat to understand their technical issues and provide clear, friendly solutions.
- Troubleshooting: Diagnose and resolve software and hardware issues for end-users using standard operating procedures.
- Documentation: Accurately log all customer interactions, technical issues, and resolutions into our CRM database.
- Problem Resolution: Navigate complex technical queries to ensure customer satisfaction and retention.
- Team Collaboration: Work closely with senior team members to learn best practices and improve service quality.
- Training Participation: Actively participate in daily training sessions to enhance technical knowledge and soft skills.
Qualifications
- Education: High School Diploma or GED required; Associate’s or Bachelor’s degree in a related field is a plus but not mandatory.
- Technical Aptitude: Basic computer literacy and a willingness to learn new software systems quickly.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work full-time, including evenings and weekends as required by business needs.
- Reliability: Proven ability to work independently and meet deadlines in a fast-paced environment.
- Language: Proficiency in English is required.