Job Description
Start Your Career Tomorrow
Are you looking for a stable, full-time career with growth potential? InnovateTech Solutions is currently hiring Entry Level Technical Support Associates to join our expanding team in Columbus, Ohio. We provide comprehensive training—no prior experience is required.
Why Choose InnovateTech?
- Immediate Start: Opportunities to begin your career as soon as the next business day.
- No Experience Needed: We value attitude and aptitude over past technical knowledge.
- Full-Time Benefits: Medical, dental, and vision insurance from day one.
Job Overview
As a Technical Support Associate, you will be the first point of contact for our clients, ensuring they receive the technical assistance they need to succeed. You will work in a collaborative environment dedicated to customer satisfaction and professional development.
Responsibilities
- Assist customers via phone, email, and chat with technical inquiries and troubleshooting steps.
- Document customer interactions and solutions accurately in our CRM system.
- Identify and escalate complex issues to senior technical staff when necessary.
- Maintain a high level of professionalism and patience while resolving customer concerns.
- Participate in ongoing training to stay updated on product knowledge and support protocols.
- Collaborate with team members to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and familiarity with web browsers and operating systems.
- Strong communication skills, both written and verbal.
- A willingness to learn new technologies and processes quickly.
- Reliable internet connection and a quiet workspace are required for remote roles.
- Ability to work full-time hours, including weekends or evenings as needed.