Job Description
Are you ready to launch a career in the fast-paced tech industry? Apex Innovations NM is currently seeking motivated Entry-Level Technical Support Associates to join our growing team in Albuquerque. We specialize in providing top-tier technology solutions to local businesses, and we are looking for individuals who are eager to learn, eager to grow, and ready to make an impact.
Why Apply?
- No Experience Necessary: We provide comprehensive paid training to get you up to speed.
- Growth Opportunities: Clear pathways for advancement into Senior Tech roles and Management.
- Modern Environment: Work with cutting-edge software and hardware.
If you have a positive attitude and a desire to help people solve problems, we want to hear from you!
Responsibilities
- Assist customers with basic technical troubleshooting and software installation.
- Document customer interactions and issue resolutions accurately.
- Communicate technical information to non-technical clients in a clear, friendly manner.
- Collaborate with the senior support team to resolve complex inquiries.
- Participate in daily training sessions to enhance technical knowledge.
- Maintain a high level of customer satisfaction through consistent follow-ups.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy (familiarity with Windows or Mac OS).
- Strong verbal and written communication skills.
- A willingness to learn new technologies quickly.
- Reliable internet connection and home office setup (if remote).
- Ability to work full-time hours (Monday - Friday).