Job Description
Launch your tech career with InnovateTech Solutions! We're hiring motivated individuals for our Entry-Level Tech Support role with comprehensive paid training and immediate start opportunities. No prior experience required – we'll equip you with industry certifications and hands-on skills in network troubleshooting, system administration, and customer support. Join our dynamic team in San Jose's thriving tech hub and grow your career while earning competitive pay.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases in CRM systems with detailed troubleshooting steps
- Collaborate with senior engineers on complex technical escalations
- Conduct system updates, patches, and preventative maintenance
- Maintain security protocols for client data and systems
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation to San Jose office
- Passion for technology and continuous learning