Job Description
Join our award-winning team and launch your tech career tomorrow! We're urgently hiring motivated individuals for our paid training program in Los Angeles. No prior experience required – we'll teach you everything needed to succeed as a Tech Support Specialist. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities. Start earning while you learn in a dynamic, supportive environment.
Responsibilities
- Provide remote technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases using ticketing systems (Jira, ServiceNow)
- Collaborate with senior engineers on complex escalations
- Participate in weekly training sessions and skill assessments
- Maintain 95% customer satisfaction score
- Contribute to knowledge base articles and best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical thinking
- Excellent written and verbal communication
- Ability to work flexible shifts (including weekends)
- Passion for technology and continuous learning
- Valid California driver's license (for occasional on-site visits)