Job Description
Launch your career in Austin's thriving tech scene! Innovate Solutions Austin is seeking motivated entry-level candidates for our paid training program to become Tech Support Specialists. No prior experience required – we provide comprehensive hands-on training covering networking, cybersecurity fundamentals, and customer service excellence. Join our collaborative team in the heart of downtown Austin and gain in-demand skills with dedicated mentors and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a culture that invests in your professional development.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone and in-person
- Document troubleshooting steps and resolutions in company CRM systems
- Assist with network infrastructure monitoring and basic diagnostics
- Deliver exceptional customer service to diverse client base
- Participate in bi-weekly training sessions and skill-building workshops
- Collaborate with senior technicians on complex issue resolution
- Contribute to knowledge base documentation and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and active listening skills
- Ability to work independently and in team environments
- Willingness to learn new technologies and adapt to changing systems
- Valid driver's license and reliable transportation
- Pass background check and drug screening