Job Description
Launch your career in Denver's thriving tech scene with our comprehensive paid training program! As an Entry-Level Tech Support Specialist at Nexus Career Solutions, you'll gain hands-on experience troubleshooting hardware/software issues while working alongside industry experts. This 20-hour/week position includes 4 weeks of paid training covering cloud systems, network diagnostics, and customer service excellence. Perfect for recent graduates or career changers seeking flexible hours with growth potential into full-time IT roles.
Why Join Us?
- Free industry certifications included
- Flexible schedule (20 hours/week)
- Direct mentorship from senior engineers
- Opportunity for advancement after 6 months
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Document technical solutions using ticketing systems
- Provide remote and on-site technical support
- Train users on new software implementations
- Collaborate with senior engineers on complex cases
- Conduct system updates and security patches
- Participate in weekly tech-skills workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/macOS)
- Customer service experience (retail/helpdesk)
- Ability to learn technical systems quickly
- Strong problem-solving aptitude
- Valid Colorado driver's license (for on-site visits)
- Pass background check and drug screening
- Availability for 4-week training (M-F, 9am-1pm)