Job Description
Join our dynamic team at TechGrowth Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients. No experience required – we provide comprehensive training to help you grow into a tech professional. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment in Austin's thriving tech hub.
Responsibilities
- Provide responsive technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate service records
- Collaborate with senior engineers to resolve complex technical challenges
- Conduct routine system maintenance and security updates
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation