Job Description
Launch your career in technology with our comprehensive paid training program! Nexus Tech Solutions is seeking motivated individuals for immediate hire as Entry-Level Tech Support Specialists in Houston, TX. No prior experience required – we provide everything you need to succeed. Enjoy competitive compensation, benefits, and a clear career growth path within our dynamic IT environment.
Our 8-week paid training covers networking fundamentals, cloud computing basics, cybersecurity protocols, and customer service excellence. Join a team that invests in talent and values continuous learning. Apply today to start your journey toward becoming a certified IT professional!
Responsibilities
- Participate in full-time paid training covering IT infrastructure and support protocols
- Provide technical assistance to clients via phone, email, and remote support
- Diagnose and resolve hardware/software issues using troubleshooting methodologies
- Document all support interactions and maintenance activities in company systems
- Collaborate with senior technicians to resolve complex technical challenges
- Adhere to industry best practices for data security and privacy compliance
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Must be authorized to work in the United States
- Valid Texas driver's license (for occasional on-site visits)
- CompTIA A+ certification (provided during training)