Job Description
Launch your tech career with our comprehensive paid training program! Tucson Tech Academy is seeking motivated individuals for our entry-level Tech Support Specialist positions. No prior experience required – we provide everything you need to succeed in a dynamic tech environment. Enjoy flexible scheduling while building valuable skills in network troubleshooting, customer service, and system administration. Join our team of industry experts and transform your passion for technology into a rewarding career path.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email
- Diagnose and resolve hardware/software issues with guided mentorship
- Document troubleshooting steps and customer interactions accurately
- Collaborate with senior technicians to escalate complex problems
- Participate in weekly training sessions to master new technologies
- Maintain inventory of IT equipment and peripherals
- Contribute to knowledge base articles for team support
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Reliable transportation to our Tucson training facility
- Willingness to commit to 20 hours/week during training period
- Passion for technology and continuous learning