Job Description
Launch your career in Memphis with zero experience required! InnovateTech Solutions is urgently seeking motivated individuals for our paid training program to become Tech Support Specialists. Join our dynamic team and gain industry-recognized certifications while earning a competitive salary.
What We Offer:
- 4-week paid training program covering networking, security, and troubleshooting
- Mentorship from senior engineers
- Clear career advancement path to senior roles
- Comprehensive benefits package (health/dental/vision)
- Modern downtown Memphis office with flexible work options
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose hardware/software issues following training protocols
- Document all interactions in ticketing systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA metrics and customer satisfaction standards
- Participate in continuous improvement initiatives
Qualifications
- No prior tech experience required
- High school diploma or equivalent (GED accepted)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Proficient with basic computer operations (Windows/OS)
- Ability to learn technical concepts quickly
- Must pass background check and drug screening