Job Description
Join our award-winning team as an Entry-Level Tech Support Specialist! No prior experience required – we provide comprehensive paid training to launch your career in IT. InnovateTech Solutions is seeking motivated individuals to deliver exceptional technical support to Fortune 500 clients in a dynamic, collaborative environment. Our 8-week paid training program covers cloud platforms, cybersecurity fundamentals, and customer service excellence. Enjoy competitive benefits, flexible scheduling options, and clear career advancement paths within our Seattle headquarters.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues following company protocols
- Document all interactions and resolutions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Participate in continuous improvement of support workflows
- Maintain strict compliance with data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and pre-employment assessment