Job Description
Join Austin's fastest-growing tech firm with no experience required! We're seeking motivated individuals for our fully paid training program leading to immediate employment as Tech Support Specialists. Our 4-week intensive bootcamp covers cloud computing, cybersecurity fundamentals, and customer service excellence. Perfect for career changers, recent graduates, or anyone ready to enter the booming tech industry. Start your new career in just 30 days!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop
- Diagnose hardware/software issues and implement solutions
- Document all interactions using ticketing systems
- Collaborate with senior engineers on complex escalations
- Maintain compliance with security protocols
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving aptitude
- Excellent verbal communication skills
- Ability to learn technical concepts quickly
- Passion for technology and customer service
- No prior IT experience necessary – training provided!