Job Description
Join our dynamic team at Innovate Solutions Group and kickstart your career in technology! We're urgently seeking motivated Entry Level Tech Support Specialists to begin immediately in Wichita, KS. This is your chance to gain hands-on experience with cutting-edge systems while providing essential support to our clients. No prior experience required – we provide comprehensive training! Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Start your professional journey tomorrow with our fast-paced, innovative company.
Responsibilities
- Provide technical support and troubleshooting for hardware/software issues
- Assist customers via phone, email, and chat with prompt solutions
- Document support tickets and maintain detailed case logs
- Collaborate with senior technicians to resolve complex issues
- Install, configure, and test new systems and equipment
- Train end-users on software applications and best practices
- Participate in continuous improvement initiatives for support processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies