Job Description
Launch your career in technology with our comprehensive paid training program! TechSolutions Pro is seeking motivated Entry-Level IT Support Specialists to join our Jacksonville team. No prior experience required – we provide all necessary training to transform you into a tech professional. Learn cutting-edge systems, customer service protocols, and network troubleshooting while earning a competitive salary. Our 12-week paid training covers hardware/software fundamentals, security basics, and real-world scenarios. Join a growing company where your development is prioritized, and become part of Florida's thriving tech ecosystem.
Responsibilities
- Provide Tier 1 technical support to internal/external clients via phone, email, and chat
- Diagnose and resolve hardware/software issues under mentorship
- Document all support tickets and resolutions in ITSM systems
- Assist with network infrastructure monitoring and basic maintenance
- Participate in daily training sessions and skills assessments
- Collaborate with senior technicians on complex problem-solving
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service aptitude
- Eagerness to learn technical concepts and systems
- Ability to work independently and in team environments
- Reliable transportation to our Jacksonville headquarters
- Passion for technology and continuous learning