Job Description
Launch your IT career with our comprehensive paid training program! TechGrowth Solutions Inc. is seeking motivated individuals to join our award-winning tech support team in Los Angeles. No prior experience required – we provide everything you need to succeed. Our 8-week paid training covers networking fundamentals, cybersecurity basics, and customer service excellence. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment. Join our mission to empower businesses through technology while building your future in one of America's fastest-growing industries.
Responsibilities
- Complete comprehensive technical training program (paid)
- Provide Tier 1 IT support to enterprise clients
- Diagnose hardware/software issues via remote access
- Document service tickets and maintain accurate records
- Collaborate with senior engineers on complex cases
- Participate in weekly skill-building workshops
- Support digital transformation initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows, Office Suite)
- Strong problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work in fast-paced environment
- Customer service mindset with patience
- Must pass background check and drug screen
- Valid California driver's license (for occasional on-site visits)