Job Description
Join Nexus Innovations Inc. as an Entry-Level Tech Support Specialist in sunny San Francisco! We're urgently hiring motivated individuals for our paid training program. No prior experience required – we'll equip you with industry-leading skills in cloud computing and cybersecurity. Enjoy competitive benefits, career growth opportunities, and a vibrant startup culture in the heart of the Bay Area. Immediate openings available!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document ticket details in CRM systems
- Participate in 8-week paid training program
- Collaborate with senior engineers on complex cases
- Maintain SLA performance metrics
- Contribute to knowledge base articles
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/Mac)
- Strong problem-solving aptitude
- Excellent written and verbal communication
- Ability to learn new technologies quickly
- Customer service mindset
- Valid work authorization (US citizen or green card)
- Pass background check