Job Description
Join Detroit Tech Innovations as an Entry-Level IT Support Specialist and launch your career in Michigan's thriving tech hub! We're seeking passionate, tech-savvy individuals to provide exceptional technical support to our diverse client base. This role offers hands-on experience with cutting-edge systems while contributing to Detroit's growing digital economy. Enjoy a collaborative environment, mentorship opportunities, and a clear career path within our award-winning organization.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support with excellent customer service
- Document technical procedures and maintain service ticket systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system audits and preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits
- CompTIA A+ certification preferred (not required)