Job Description
Launch your career in tech with our entry-level tech support position at Nexus Solutions Inc. We're seeking motivated individuals with no prior experience who are passionate about technology and customer service. Join our innovative Seattle team where you'll receive comprehensive training and mentorship to excel in your role. This is your opportunity to build a foundation in IT while working with cutting-edge solutions.
Responsibilities
- Provide Tier 1 technical support to internal and external customers via phone, email, and chat
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Document support tickets accurately in our CRM system
- Collaborate with senior technicians on complex issues
- Assist with software installations, updates, and system configurations
- Conduct regular equipment maintenance and troubleshooting
- Participate in ongoing training to enhance technical skills
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic knowledge of computer hardware and operating systems
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in a team environment
- Willingness to learn new technologies and systems
- Valid driver's license (for occasional equipment pickups)