Job Description
Launch your IT career immediately with TechNow Solutions! We're seeking motivated individuals for our fully paid tech support training program. No experience required – just a passion for technology and eagerness to learn. Start tomorrow in a dynamic Chicago-based role with growth opportunities into cybersecurity, cloud computing, or network administration. Our 4-week intensive training covers hardware troubleshooting, OS diagnostics, and customer service excellence. Join a team that invests in talent and rewards dedication!
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose hardware/software issues using diagnostic tools
- Document cases accurately in ticketing systems
- Escalate complex issues to senior engineers
- Train end-users on basic software applications
- Maintain inventory of IT assets and peripherals
- Adhere to security protocols and data privacy standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving aptitude
- Excellent verbal communication skills
- Ability to pass background check
- Valid government-issued ID
- Willingness to complete paid training program