Job Description
Urgently Hiring in San Francisco! No Experience Required – We Provide Paid Training!
Join NexusTech Solutions as an Entry-Level Tech Support Associate and launch your career in technology! We're seeking motivated individuals with zero experience but a passion for learning. Our comprehensive 4-week paid training program equips you with essential skills in troubleshooting, customer service, and system diagnostics. Work alongside industry experts in a dynamic environment while earning a competitive salary. Full benefits package included after 90 days.
Why NexusTech? We believe in potential over pedigree. If you're tech-curious, coachable, and eager to grow, we'll invest in your success!
Responsibilities
- Provide technical support to clients via phone, chat, and email
- Troubleshoot hardware/software issues following company protocols
- Document cases accurately in CRM systems
- Collaborate with senior technicians on complex escalations
- Participate in bi-weekly skill-building workshops
- Maintain customer satisfaction through professional communication
- Support team projects during training phase
Qualifications
- No prior tech experience required
- High school diploma or equivalent (students welcome)
- Strong willingness to learn technical concepts
- Excellent verbal communication skills
- Basic computer literacy (typing, internet navigation)
- Ability to work flexible shifts (including weekends)
- Passion for helping others and problem-solving
- Valid CA driver's license (for occasional equipment transport)