Job Description
Launch your career with Nexus Innovations! We're seeking motivated Entry-Level Tech Associates for our Indianapolis headquarters with full remote flexibility. No prior experience required – we provide comprehensive paid training to transform you into a tech professional. Join our award-winning team and start contributing on day one with immediate hiring decisions.
Why Join Us?
- Industry-leading onboarding program with mentorship
- 100% remote work option after initial training
- Career advancement pathways to senior roles
- Comprehensive benefits package (Day 1 eligibility)
- Collaborative culture focused on growth
Responsibilities
- Complete accelerated technical training in cloud computing and cybersecurity fundamentals
- Provide Tier 1 IT support to enterprise clients via phone and ticketing systems
- Document technical issues and resolutions in CRM systems
- Collaborate with senior engineers on complex troubleshooting tasks
- Maintain knowledge base articles and training materials
- Participate in daily stand-ups and team retrospectives
- Adhere to company security protocols and compliance standards
Qualifications
- High school diploma or equivalent (technical degree preferred)
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Basic computer literacy (Windows/Mac OS, web browsers)
- Ability to learn technical concepts quickly
- Self-motivated with strong time management skills
- Comfortable working independently in remote settings
- Valid driver's license (for occasional on-site visits)