Job Description
Are you ready to kickstart a lucrative career in the tech industry? Apex Digital Solutions is looking for ambitious individuals to join our growing team as an Entry Level Remote Tech Support Specialist.
Why Join Us?
- 100% Remote: Work from the comfort of your home in Dallas, TX.
- Night Shift Schedule: Enjoy a flexible schedule with competitive pay.
- Training Provided: No prior experience needed—we provide comprehensive on-the-job training.
We are seeking self-motivated individuals who are eager to learn and grow. If you have a passion for technology and excellent communication skills, this is the perfect opportunity for you to advance your career.
Job Responsibilities:
- Provide first-level technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and solutions in our CRM system.
- Assist with remote desktop connections and system configurations.
- Stay current with new software updates and company protocols.
- Collaborate with senior technicians to resolve complex escalations.
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and solutions in our CRM system.
- Assist with remote desktop connections and system configurations.
- Stay current with new software updates and company protocols.
- Collaborate with senior technicians to resolve complex escalations.
Qualifications
- High school diploma or GED required.
- No prior IT experience necessary; we offer paid training.
- Strong problem-solving and analytical thinking abilities.
- Basic computer proficiency (Microsoft Office, Windows OS).
- Ability to work independently in a remote setting during night shifts.
- Excellent written and verbal communication skills.