Job Description
Launch your tech career with our paid training program! InnovateTech Solutions is seeking motivated entry-level candidates for part-time Tech Support Specialist roles in Fort Worth. No experience required – we provide comprehensive paid training to equip you with industry-leading skills. Enjoy flexible scheduling, career growth opportunities, and a collaborative team environment. Perfect for students, career-changers, or those seeking supplemental income. Join us and become part of a company that invests in your future!
Responsibilities
- Provide technical support to customers via phone, chat, and email
- Troubleshoot hardware/software issues following company protocols
- Document cases accurately in CRM systems
- Assist with basic network diagnostics and user account management
- Collaborate with senior technicians on complex escalations
- Participate in ongoing training to enhance technical skills
- Contribute to knowledge base articles and best practices
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer literacy (Windows OS, Microsoft Office)
- Strong problem-solving and communication skills
- Ability to work flexible hours including evenings/weekends
- Customer service mindset with patience and empathy
- Willingness to learn new technologies
- Reliable transportation to Fort Worth office
- Passion for helping others succeed