Job Description
We are urgently hiring motivated individuals for our Entry Level Technology Support team in New York City. If you are looking to start your career tomorrow and have no prior experience, we want to hear from you.
At Apex Digital Solutions, we provide world-class training and mentorship to help you succeed in the tech industry. This is a fantastic opportunity for recent graduates or anyone looking to switch careers into a stable, high-growth field.
Responsibilities
- Assist clients with basic technical troubleshooting and software navigation.
- Perform accurate data entry and maintain digital records with high attention to detail.
- Communicate effectively with customers to resolve inquiries and ensure satisfaction.
- Learn and utilize our internal CRM and ticketing systems quickly.
- Collaborate with senior team members to improve support processes.
- Attend daily briefings and training sessions to stay updated on company protocols.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong desire to learn and a positive attitude towards training.
- Excellent written and verbal communication skills.
- Ability to work full-time hours and adapt to a fast-paced environment.
- Reliable internet connection and a quiet workspace if working remotely.