Job Description
Are you looking for a career in the technology sector without requiring prior experience? Apex Digital Solutions is currently hiring for our Night Shift Support Team in San Jose, CA. We offer comprehensive paid training and a clear path for career advancement in a dynamic tech environment.
Join our team and enjoy the flexibility of night shifts while earning a competitive hourly wage. We are looking for motivated individuals who are eager to learn, reliable, and ready to become the next generation of technical support specialists.
Why Choose Apex Digital Solutions?
- Paid Training Program: No experience needed. We provide the tools and knowledge you need to succeed.
- Night Shift Flexibility: Work during off-peak hours with a dedicated team atmosphere.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance and tenure.
- Career Growth: Opportunities for advancement into senior technical roles and management.
We are committed to diversity and inclusion and welcome applicants from all backgrounds.
Responsibilities
- Assist customers with technical inquiries via phone, email, and chat during night shift hours.
- Troubleshoot basic software and hardware issues for end-users.
- Document customer interactions and resolutions in our CRM system accurately.
- Follow established technical support protocols and escalation procedures.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a professional and patient demeanor when assisting customers with complex problems.
- Participate in ongoing training sessions to enhance technical knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and familiarity with operating systems (Windows/Mac) is a plus.
- Strong verbal and written communication skills are essential.
- Ability to work independently and manage time effectively during night shifts.
- Willingness to undergo a paid training program and pass background checks.
- Reliable internet connection and a dedicated workspace if working remotely (on-site preferred).
- Enthusiasm for learning new technologies and solving problems.