Job Description
Launch your career in technology with our comprehensive paid training program! TechForward Solutions is seeking motivated entry-level candidates for our IT Support Specialist role in Seattle. No prior experience required – we provide all necessary training and certifications to prepare you for success in this high-demand field. Join our team of innovators and grow your skills while making a real impact.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide first-level technical support to employees via phone, email, and chat
- Document IT processes and maintain accurate knowledge base entries
- Assist with network security protocols and data backup procedures
- Collaborate with senior technicians on complex system issues
- Participate in continuous learning sessions to expand technical skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly
- Customer service mindset and patience
- Valid driver's license (for occasional equipment pickups)
- Pass background check and drug screening