Job Description
Launch your tech career in San Jose's thriving innovation hub! TechGrow Solutions offers a comprehensive paid training program designed for motivated individuals seeking entry-level opportunities in IT support. Our 12-week paid training combines classroom instruction and hands-on experience with cutting-edge technologies. Upon successful completion, you'll transition into a full-time IT Support Specialist role with competitive compensation and clear growth paths. Join our diverse team and become part of Silicon Valley's future!
Responsibilities
- Provide tier-1 technical support via phone, email, and chat for employees
- Install, configure, and troubleshoot hardware and software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Maintain inventory and asset management documentation
- Participate in continuous learning sessions to expand technical skills
- Adhere to IT security policies and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer systems and networking concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Passion for technology and career growth