Job Description
Join TechGrow Solutions' award-winning training program and kickstart your IT career! We're seeking motivated entry-level candidates for our paid training program in San Jose. No prior experience required – we'll teach you everything you need to know about technical support, network basics, and customer service. Enjoy weekly pay, career advancement opportunities, and a supportive team environment. Our 8-week intensive training combines hands-on labs, mentorship, and certification prep. After training, you'll transition to a full-time role resolving technical issues for enterprise clients. Apply today to start your journey in tech!
Responsibilities
- Participate in 8-week paid training covering IT fundamentals, troubleshooting, and customer support
- Learn to diagnose and resolve hardware/software issues for enterprise clients
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior technicians on complex troubleshooting
- Develop skills in network security and system administration basics
- Provide exceptional customer service via phone, email, and chat
- Complete weekly training assessments and certification milestones
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service skills
- Ability to work flexible hours including occasional weekends
- Passion for technology and willingness to learn continuously
- No prior IT experience necessary – training provided!
- Must pass background check and drug screening