Job Description
Launch your tech career with comprehensive paid training at TechAdvance Solutions Inc. We're seeking motivated entry-level professionals to join our Austin team as IT Support Specialists. No prior experience required – we provide 6 weeks of paid hands-on training covering networking, cybersecurity, and cloud technologies. Our program includes mentorship from industry experts and a clear path to career advancement. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment. Transform your passion for technology into a sustainable career with one of Texas's fastest-growing tech employers.
Responsibilities
- Provide Tier 1 technical support to internal and external clients via phone, email, and remote access
- Install, configure, and troubleshoot hardware and software systems including Windows OS and Microsoft Office Suite
- Document all IT incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior technicians to resolve complex network and security issues
- Conduct regular system maintenance and security updates across company infrastructure
- Train end-users on new software implementations and best practices
- Participate in rotational shadowing across IT departments (Network, Security, Helpdesk)
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred but not required
- Strong problem-solving abilities with attention to technical detail
- Excellent written and verbal communication skills
- Basic familiarity with computer hardware and operating systems
- Ability to work independently and in team environments
- Willingness to learn new technologies and adapt to changing industry standards
- Valid driver's license and reliable transportation for occasional off-site support