Job Description
Launch your tech career without experience! TechGrowth Solutions offers a comprehensive paid training program for aspiring IT Support Specialists. Our 12-week immersive curriculum covers networking, cybersecurity fundamentals, and cloud technologies while providing hands-on experience with industry-leading tools. Join our Columbus team and transform your passion for technology into a professional career with competitive pay, growth opportunities, and mentorship from industry experts.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on complex technical issues
- Participate in rotational training modules across IT domains
- Contribute to network security monitoring and incident response
- Assist in implementing cloud-based solutions
Qualifications
- No prior IT experience required – passion for technology is essential
- High school diploma or equivalent required (degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn quickly in a fast-paced environment
- Basic familiarity with Windows/macOS operating systems
- Willingness to obtain industry certifications during employment