Job Description
Launch your IT career in Pennsylvania with our comprehensive paid training program! TechGrowth Solutions Inc. is seeking motivated individuals with no prior experience to join our team as IT Support Specialists. This full-time role includes 8 weeks of paid hands-on training covering network administration, system troubleshooting, cybersecurity fundamentals, and customer service excellence. Our proven curriculum combines classroom learning with real-world projects under expert mentorship. Upon successful completion, you'll transition to a permanent position with competitive compensation, benefits package, and clear career advancement pathways. Join our collaborative team that values continuous learning and professional growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain computer systems and networks
- Document IT incidents and maintain accurate service records
- Collaborate with senior technicians on complex problem resolution
- Participate in ongoing skills development sessions
- Adhere to IT security protocols and compliance standards
- Deliver exceptional customer service with professional communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation