Job Description
Launch your tech career with TechBoston Solutions! We're hiring Entry-Level IT Support Specialists for weekend remote shifts with full paid training. No prior experience needed—just your eagerness to learn and grow in a dynamic tech environment.
What You'll Gain:
- Comprehensive 4-week paid training program covering cloud systems, networking, and cybersecurity fundamentals
- Mentorship from senior engineers and career advancement opportunities
- Flexible weekend schedule (Saturdays/Sundays) with remote work options
- Competitive hourly pay plus performance bonuses
Join our innovative team and become part of Boston's thriving tech ecosystem while gaining invaluable hands-on experience!
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Troubleshoot hardware/software issues including OS, cloud applications, and networking
- Document incidents and resolutions in ticketing systems with precision
- Conduct remote device setup, configuration, and maintenance
- Collaborate with senior engineers to resolve complex escalations
- Participate in weekly training sessions to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- Customer service mindset and patience
- Weekend availability (Saturday/Sunday shifts required)