Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a cutting-edge IT firm in Virginia Beach seeking passionate individuals eager to grow in a dynamic environment. Enjoy comprehensive training, mentorship from senior engineers, and opportunities for certification advancement. Work with modern infrastructure while supporting Fortune 500 clients and government agencies. Our culture values innovation, collaboration, and professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on system upgrades
- Manage user accounts and access permissions
- Participate in IT infrastructure monitoring and maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Familiarity with Windows OS and Active Directory
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with helpdesk ticketing systems (ServiceNow, Zendesk)