Job Description
Join Our Tech Revolution Today! InnovateTech Solutions is urgently seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Phoenix, AZ. This is your golden ticket to launch a thriving career in technology with hands-on experience in cutting-edge environments. We're a rapidly growing tech firm committed to nurturing talent, offering structured training programs, and providing clear career progression paths. Don't miss this opportunity to transform your potential into professional growth!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote tools
- Assist with system installations, configurations, and maintenance
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting tasks
- Support cybersecurity best practices and data protection protocols
- Conduct regular system audits and performance monitoring
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of hands-on IT support experience preferred
- Proficiency with Windows OS, Active Directory, and networking basics
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties
- Valid Arizona driver's license (for occasional site visits)