Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking passionate tech enthusiasts to join our dynamic team in the heart of New Orleans. As a key member of our IT department, you'll provide critical technical support to our clients while gaining hands-on experience with cutting-edge systems. This is your opportunity to grow professionally in a collaborative environment with mentorship from industry experts. We offer competitive benefits, flexible work arrangements, and a clear career progression path. Don't miss this chance to launch your IT career in one of America's most vibrant cities!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Valid driver's license required for occasional site visits