Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! No prior experience required – we provide comprehensive training to transform you into a skilled professional. Capital Tech Solutions is committed to developing talent and offers clear growth paths within our DC-based organization. You'll gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative environment.
Our 8-week paid training program covers network fundamentals, cybersecurity basics, helpdesk protocols, and cloud technologies. After training, you'll support federal clients with hardware/software troubleshooting, system monitoring, and user assistance. This role offers stability, mentorship, and the opportunity to build a lasting career in DC's thriving tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain workstations and peripherals
- Document incidents and solutions using ticketing systems
- Assist with network connectivity and security protocols
- Conduct user training on new technologies
- Collaborate with senior engineers on complex issues
- Participate in rotational shadowing programs
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Willingness to obtain CompTIA A+ certification