Job Description
Launch your career in technology with our comprehensive training program! TechSolutions Pro is seeking motivated individuals for entry-level IT Support Specialist positions in Houston, TX. No prior experience required – we provide all necessary training to transform you into a tech professional. Join our dynamic team and gain hands-on experience with cutting-edge systems while earning competitive benefits and growth opportunities.
What We Offer:
- 4-week paid training program covering networking, security, and troubleshooting
- Mentorship from senior IT professionals
- Certification preparation (CompTIA A+, Network+)
- Clear career advancement path to junior/senior roles
- Comprehensive benefits package including health insurance and 401(k)
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues including printers, workstations, and network connectivityAssist with software installations, updates, and system configurations
- Document all incidents, resolutions, and asset management activities
- Collaborate with IT team on infrastructure projects and system improvements
- Participate in ongoing training to maintain technical proficiency
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service skills
- Willingness to learn technical concepts and pursue certifications
- Ability to lift up to 30 lbs for equipment handling
- Valid Texas driver's license (for occasional off-site support)