Job Description
Join TechForward Solutions as an Entry-Level IT Support Specialist in our Washington DC headquarters! We're urgently hiring motivated individuals with no prior experience – we provide comprehensive paid training to launch your tech career. This is your opportunity to gain industry certifications while supporting enterprise clients in a collaborative environment.
What We Offer:
- 8-week paid training program covering CompTIA A+ and Microsoft Azure fundamentals
- Mentorship from senior engineers and certification reimbursement
- Clear career path to senior technical roles
- Competitive benefits package and growth opportunities
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone and remote access
- Deploy and configure desktop/laptop systems across enterprise environments
- Document IT processes and create knowledge base articles
- Collaborate with team on cybersecurity best practices
- Participate in cross-departmental IT initiatives
- Complete certification requirements during training period
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication skills and customer service mindset
- Ability to learn technical concepts quickly
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning
- Flexibility to work occasional evening/weekend on-call shifts