Job Description
Launch your tech career with our comprehensive training program! TechGrowth Solutions is seeking motivated Entry Level IT Support Specialists in Columbus, OH. No prior experience required – we provide full hands-on training in network administration, cybersecurity basics, and cloud technologies. Join our innovative team and gain valuable skills while working with Fortune 500 clients. This is your opportunity to transition into a high-demand field with professional development and career advancement opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network monitoring, security protocols, and backup systems
- Document technical procedures and maintain accurate support logs
- Collaborate with senior engineers on complex system implementations
- Participate in ongoing training modules to expand technical knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and problem-solving skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification (training provided)
- Valid Ohio driver's license for occasional on-site visits