Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic remote team. No experience required – we provide comprehensive training to kickstart your journey in the growing IT field. Enjoy competitive compensation, flexible remote work, and opportunities for professional growth while supporting our clients' technology needs from anywhere in Colorado Springs and beyond.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot operating systems and applications
- Document technical procedures and maintain accurate support logs
- Collaborate with senior technicians to resolve complex problems
- Conduct system updates and security patches
- Train end-users on new technologies and best practices
- Monitor network performance and identify potential improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong communication and customer service abilities
- Ability to learn quickly and adapt to new technologies
- Self-motivated with excellent problem-solving aptitude
- Comfortable working independently in a remote environment
- Valid Colorado driver's license (for occasional on-site visits)