Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals for our fully remote full-time positions based in New York. As a key member of our dynamic team, you'll provide critical technical support to clients while gaining hands-on experience in a fast-paced environment. This role offers unparalleled growth opportunities and competitive compensation with full benefits package.
Our ideal candidate is tech-savvy, customer-focused, and eager to learn. If you're passionate about problem-solving and want to build a solid foundation in IT, we encourage you to apply immediately. Remote work flexibility with occasional in-person team meetups in NYC.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and chat
- Document support tickets and maintain accurate case logs
- Collaborate with senior engineers on complex troubleshooting
- Assist with system updates, patches, and security protocols
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree or relevant certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong written and verbal communication skills
- Customer service mindset with problem-solving aptitude
- Ability to work independently in a remote environment
- Proficiency with ticketing systems (Jira, ServiceNow)
- Valid US work authorization required