Job Description
Are you passionate about technology and looking to launch your career in the vibrant tech scene of North Carolina? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Raleigh.
We offer a comprehensive training program for recent graduates and career changers. You will work alongside senior engineers to resolve technical issues, manage user requests, and ensure our internal systems run smoothly.
Why Join Us?
- Career Growth: Clear path to Senior Engineer or Systems Administrator.
- Modern Tech Stack: Work with the latest cloud and networking tools.
- Competitive Pay: Starting salary of $45,000 with annual performance bonuses.
Don't just dream of a tech career—start building it today.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues (Windows, macOS, Office 365).
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate documentation of help desk tickets and resolutions.
- Collaborate with the IT team to improve support processes and documentation.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware, networking concepts, and operating systems.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.