Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is urgently hiring motivated Entry-Level IT Support Specialists in Tampa, FL. No experience required—we provide everything you need to succeed in this high-demand field.
What You'll Gain:
- Full paid training in hardware/software troubleshooting, networking basics, and cybersecurity fundamentals
- Industry-recognized certification preparation
- Mentorship from senior engineers
- Clear career advancement path to specialist/analyst roles
Join our collaborative team in Tampa's thriving tech hub and transform your passion for technology into a rewarding career!
Responsibilities
- Complete paid training modules covering Windows OS, networking protocols, and helpdesk procedures
- Provide tier-1 technical support to internal staff via ticketing system and phone
- Diagnose and resolve hardware/software issues (printers, workstations, enterprise apps)
- Create/update technical documentation and knowledge base articles
- Assist with asset management and inventory tracking
- Adhere to IT security policies and compliance standards
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or GED (college degree preferred but not required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation and punctuality
- Willingness to work flexible hours including occasional weekends
- Must pass background check and drug screening