Job Description
Join our award-winning paid training program and launch your career in IT! TechStart Academy is urgently hiring motivated individuals for our entry-level IT Support Specialist positions in Charlotte, NC. No prior experience required – we provide comprehensive hands-on training covering cloud computing, cybersecurity fundamentals, and network administration. Work alongside industry experts in a collaborative environment while earning a competitive salary. This is your golden ticket to break into the tech industry with zero upfront costs and guaranteed career growth opportunities.
Responsibilities
- Provide technical support to clients via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Monitor network performance and security protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Participate in weekly skills workshops and certification prep
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy (Windows/Mac OS)
- Willingness to learn new technologies
- Ability to work flexible hours including weekends
- Valid driver's license for occasional on-site visits
- Passion for continuous learning and self-improvement